REFUND POLICY

Returns, Exchanges & Refunds

Quick Highlights: Returns are accepted within 30 days of delivery and must be postmarked within 30 days (delivery date is based on carrier tracking). Items must be unused, unburned, and returned with the lid and original packaging. No returns or exchanges for candles that have been lit/used/burned, and no returns due to scent preference. Damaged/incorrect/missing claims must be reported within 48 hours with photos (items, box, packing materials). Claims without photos will not be approved. Sale/discounted items and gift cards are final sale.

Returns (30 Days): Vesta Candles accepts returns within 30 days of delivery for eligible items. To be approved, your return request must be submitted within this 30-day window, and the return package must be postmarked within 30 days of the delivery date. Returned items must be unused and unburned, in original condition, and include the lid and original packaging. For safety and hygiene reasons, we do not accept returns or exchanges for any candle that has been lit, used, or burned.

Scent Preference and Final Sale Items: Because fragrance is personal and subjective, Vesta Candles does not accept returns or exchanges based on scent preference. Sale/discounted items and gift cards are final sale and cannot be returned or exchanged. Any used or burned candle is final sale.

Return Authorization & Process: To start a return, email vestacandlesllc@gmail.com to request approval before sending anything back. Include your order number, the item(s) you wish to return, and a brief reason. If approved, we will provide return instructions and the return address. For returns not related to damage or our error, the customer is responsible for return shipping costs, and original shipping fees are non-refundable. We strongly recommend using a trackable shipping method, as we cannot be responsible for return packages lost in transit.

Packaging Requirement for Returns: Because many of our products are made with glass, all returned items must be packaged carefully and securely to prevent breakage in transit. Returns that arrive damaged due to insufficient or negligent packaging may be denied or may receive a reduced refund at our discretion.

Damaged, Incorrect, or Missing Items (48 Hours): If your order arrives damaged, incorrect, or with missing items, contact us within 48 hours of delivery. Proof is required. Email vestacandlesllc@gmail.com with your order number, clear photos of the item(s), and photos of the shipping box and packing materials. “Damage” refers to shipping-related issues such as broken glass, severe leakage that makes the product unusable, or an item that arrives unusable. Minor sweating, frosting, small air bubbles, subtle surface texture changes, or slight differences in color are normal for natural wax candles and are not considered damage or defects. For approved claims, we will offer a replacement as our preferred resolution. If a replacement is unavailable, we will issue a refund to the original payment method. Vesta Candles covers shipping costs for approved damage/incorrect/missing-item claims.

Lost or Stolen Packages: If tracking shows your package was marked as delivered but you have not received it, please wait 3 business days before contacting us. If it has not arrived after 3 business days, email vestacandlesllc@gmail.com and we will assist you with next steps.

Cancellations: Refunds for cancelled orders are available only if the order has not yet shipped. Once an order has shipped, it cannot be cancelled.

Refund Processing Time: Approved refunds are issued to the original form of payment. Please allow 7–10 business days after approval for your refund to be processed, plus additional time for your bank or card issuer to post the refund. We reserve the right to deny requests that do not meet these requirements, lack sufficient documentation, or appear fraudulent.

Contact: vestacandlesllc@gmail.com (include your order number).